Reference

Privacy Policy – What We Collect and Why

When you open an account with us, we collect information to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and keep your account secure.

Account verification dataPayment and withdrawal recordsDevice and login activityYour contact preferences
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REACH OUT ANYTIME

How to Contact Us About Your Privacy

We're here to answer questions about your data or help you update your account details. Contact us through any of these channels—our team responds during business hours and we aim to get back to you within 24 hours on privacy matters.

Team online

Live Chat

Open the chat widget in your account lobby. Available 09:00–23:00 WIB every day. Ask us to explain what data we hold on file or request a data export.

Email Support

Send your privacy request to [email protected]. Include your username and account email. We'll respond within 24 hours with your information.

Account Settings

Update your phone number, email or contact preferences in the Settings tab. Changes take effect immediately. View your recent login activity and connected devices anytime.

SECURITY AND TRANSPARENCY

How We Protect Your Privacy

Your account and payment data are protected by encryption standards. We don't share your information with external marketers, and your DANA, OVO, GoPay and QRIS transaction details remain private.

Encrypted Deposits

All payments via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your bank details and transaction amounts are never visible to our staff.

Data Access Requests

Request a full export of your account data—deposits, withdrawals, login history, game activity—anytime. We deliver it to your registered email within three business days.

Withdrawal Verification

Every withdrawal is verified against your identity and account history before processing. This protects both your funds and prevents unauthorized access to your wallet.

Cookie and Tracking Choices

We use cookies to remember your lobby preferences and login state. You can disable non-essential cookies in your browser; essential cookies keep your account secure.

Device Management

View all devices logged into your account in Settings. Sign out remotely from any device if you don't recognize it. This prevents unauthorized account access.

Data Retention

We keep active account records while you play. After account closure, transaction records are retained where local law permits for tax and dispute resolution up to seven years.

Your Privacy Rights & Data Questions

Players in Denpasar, Yogyakarta and across Indonesia often ask the same questions about how we handle their information. We've answered the most common ones below so you know exactly what to expect when you open your account with us.

Your account becomes inactive immediately. We keep your transaction records, identity documents and deposit history where local law permits for up to seven years for tax and dispute purposes. Personal details like email and phone are retained for account recovery. You can request permanent deletion of non-essential data by contacting support.

Yes. Your complete payment history is visible in the Wallet section of your account. Every DANA, OVO, GoPay and QRIS transaction shows the date, time, amount and status. You can download a full statement and request a detailed export of all transactions by email.

Active account data—name, email, phone, deposits, game history—stays on file while your account exists. After closure, we retain transaction records and identity verification documents where local law permits for up to seven years. Marketing data is deleted within 30 days if you opt out of emails and notifications.

Only you and our fraud-prevention team can view your login history. You can see all devices logged into your account in Settings. If you spot an unfamiliar device or location, sign it out immediately and change your password. We never share device logs with third parties.

Go to Settings, click Account Details, and update your email, phone or address. Changes take effect immediately. For identity documents or other sensitive data, email [email protected] with your username and the correction you need. Our team processes updates within 24 hours.

No. Your account data is never sold to advertisers or shared with third-party marketers. We share transaction information only with our payment partners—DANA, OVO, GoPay and QRIS providers—to process deposits and withdrawals. Depends on local law, we may share data with authorities if legally required.

All DANA, OVO, GoPay and QRIS transactions are encrypted and verified before processing. Your bank details are never stored on our servers after payment; only transaction records remain. Every withdrawal is checked against your identity and account history to prevent fraud and unauthorized access to your funds.

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